How Automazioni Marketing Improved Customer Experience with Quickhunt

About Automazioni Marketing

Automazioni Marketing helps businesses improve marketing operations, customer communication, and automation processes. The company focuses on creating better digital experiences for clients through smart systems and simple workflows.

Stefano De Carlo, CEO of Automazioni Marketing, wanted a better way to manage customer feedback, support conversations, product communication, and user education. The team used several separate tools before Quickhunt, which created confusion and slowed daily work.

The company also needed a platform that could support Italian-speaking customers with a smooth and simple experience.

After exploring different solutions, the team selected Quickhunt because it offered feedback management, roadmap planning, changelog updates, live chat, in-app messaging, help docs, and AI assistant features inside one platform.

“We wanted a simple system that could help us improve communication with customers while keeping everything organized in one place.”
— Stefano De Carlo, CEO of Automazioni Marketing

Watch How Automazioni Marketing Uses Quickhunt

See how Automazioni Marketing uses Quickhunt to manage customer feedback, roadmap planning, changelog updates, live chat, in-app messages, help docs, and AI assistant support in one platform.

In this video, Stefano De Carlo shares how Quickhunt helped the team improve customer communication, simplify support workflows, and create a better experience for Italian-speaking users.

Watch the full customer story to see how Automazioni Marketing uses Quickhunt to build stronger customer relationships and improve daily operations.

Managing Customer Feedback Became Faster and Easier

Before Quickhunt, the team collected feedback from emails, chat messages, and support conversations. This process made tracking feature requests difficult and slowed product planning.

After implementing Quickhunt, Automazioni Marketing created a central feedback portal where customers could easily share ideas and suggestions in the Italian language. Customers started participating more because the process felt simple and clear.

The team could now review requests, organize ideas, and understand customer priorities without switching between tools. This change helped the company make faster product decisions.

Quickhunt also improved transparency between the company and customers. Users could see discussions, vote on ideas, and follow feature progress directly from the feedback board.

“Quickhunt helped us understand customer needs much faster. Everything became easier to manage.”
— Stefano De Carlo

Changelog Updates Increased Product Awareness

Many customers previously missed important product improvements because updates stayed scattered across emails and messages.

Quickhunt Changelog gave Automazioni Marketing a simple way to share every product update from the Italian in one organized place. The team started publishing updates regularly in the Italian language so customers could quickly understand new improvements.

Customers became more active after reading feature releases and product announcements. The changelog also helped users discover features they had not used before.

This process improved product awareness and helped customers understand the value of ongoing development.

“The changelog helped us communicate product improvements in a very simple and professional way.”
— Stefano De Carlo

Live Chat Improved Customer Communication

Automazioni Marketing wanted faster and smarter communication with customers. Before Quickhunt, the team managed conversations across different platforms, which created delays and made support harder to organize.

After enabling Quickhunt Live Chat and AI Assistant, customers started receiving instant answers directly on the website. The AI assistant handled common questions, shared helpful information, and guided users during onboarding and daily usage.

This system helped customers solve many issues immediately without waiting for manual replies.

When customers needed additional help, the Automazioni Marketing team joined the conversation and provided personal support. This process created a smooth balance between AI automation and human communication.

The support experience became faster, simpler, and more organized for both customers and the team.

“Quickhunt Live Chat and AI Assistant helped us provide faster support to customers. Most users receive instant answers from the AI assistant, and our team quickly joins the conversation whenever personal help becomes necessary.”
— Stefano De Carlo

In-App Messages Helped Users Stay Engaged

Automazioni Marketing wanted a better way to guide users through the product experience.

The company started using Quickhunt in-app messages to welcome new users, share announcements, introduce features, and collect feedback directly inside the platform.

This approach helped customers discover product features faster and improved user engagement. New customers could quickly understand the platform without feeling overwhelmed.

The team also used in-app messages to share important updates at the right time, which improved customer interaction across the platform.

“In-app messages helped us create a smoother onboarding experience for users.”
— Stefano De Carlo

Help Docs and AI Assistant Reduce Support Workload

Automazioni Marketing wanted customers to find answers quickly without waiting for support replies.

The company built a complete help center in the Italian language using Quickhunt Help Docs. Customers could easily access setup guides, tutorials, FAQs, and feature explanations from one place.

The AI assistant added another layer of support by helping users find answers instantly.

This combination reduced repetitive support questions and saved time for the support team. Customers also felt more confident because they could solve many issues independently.

The company improved both customer satisfaction and operational efficiency with this system.

“The AI Assistant and Help Docs helped customers solve problems much faster.”
— Stefano De Carlo

Quickhunt Support Helped the Team Move Faster

Automazioni Marketing also appreciated the fast and responsive support experience from the Quickhunt team.

During setup and daily usage, the team occasionally needed help with configuration, feature guidance, and workflow improvements. Quickhunt support responded quickly and helped solve issues without delays.

Fast communication helped Automazioni Marketing continue work smoothly without interruptions. The team felt confident because help always remained available whenever needed.

This support experience became especially valuable while setting up feedback workflows, roadmap visibility, in-app messages, and Italian language content.

Stefano De Carlo appreciated the direct and helpful communication from the Quickhunt team throughout the process.

“Whenever we needed help, the Quickhunt team responded very quickly and supported us immediately.”
— Stefano De Carlo

Quickhunt Helped Automazioni Marketing Create a Better Customer Experience

After implementing Quickhunt, Automazioni Marketing improved communication, customer support, product transparency, and user engagement across the entire customer journey.

The company now manages feedback, roadmaps, changelogs, support conversations, help documentation, and customer communication from one centralized platform.

Customers receive faster support, better updates, and a smoother product experience in Italian language.

Quickhunt helped the company simplify internal workflows while building stronger relationships with customers.

“Quickhunt became an important part of our customer experience strategy.”
— Stefano De Carlo

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